General
How do I order a test?
Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take y
Where are my results?
If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure tha
What if I'm not satisfied?
We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.
Where are the samples tested?
Samples are tested at an approved testing facility in Pakistan. Once the hair sample has been received at the testing facility, you will receive your results within 3-5 working days. Tests are completed in facilities which follow Good Laboratory Prac
I've purchased through Wowcher but can't redeem my voucher
All instructions on redeeming your Wowcher test can be found on your voucher. You need to follow the following steps in order to redeem your wowcher:n n1. On first page you will have to click on 'order now'.n2. On the next page you will have to click
How do I contact customer support?
We are here to help! If you have any questions about your order, or need to reach out to us about general queries, you can fill out our contact form, or email our team at [email protected]. Our normal business hours are:. If you need to contact us